Privacy Policy
How we handle your data
Necoco Ltd (Registration number HE421114 – registered address: Promachon Eleftherias, Office 8-9 Ellinas Building, PC4103 Ayios Athanasios, Limassol, CYPRUS) strives to protect the privacy and the personal information of its customers. In this document we will clarify what measures we take to collect, protect, store, use and dispose of your personal information. All customer data is kept secure and complies to the principle of the General Data Protection Regulation (GDPR). We are committed to keeping Your personal data secure. We will not pass information We hold about You to any third party other than: (i) to our Services providers that support the services made available to You by Necoco Ltd; (ii) to persons acting as our agents or partners under strict confidentiality obligations, (iii) to agencies and other organizations who may use or request Your information to prevent and detect fraud, money laundering, terrorist financing or other financial crimes.
1.1. A customer of Necoco Ltd must be at least 18 (eighteen) years of age to be eligible to register with Necoco Ltd and become an object of this policy. The same applies to representatives, officers, employees or affiliates of the legal persons.
1.2. The current document is related to the information we collect, store and process and is not related to any third-party resources, which we do not control.
1.3. Any changes that this document may be subject to in the future, will be published on our official Website and be publicly accessible.
2.1. Necoco Ltd may collect, store and process customer’s account information provided by the customer at the time of registration and information generated during the use of services/products which have been made available to the customer by Necoco Ltd. The registration procedure and/or the acceptance of the services serves as a legal basis for Necoco Ltd to process customer personal information.
2.3. Necoco Ltd is authorized to process personal customer information such as but not limited to first name, last name, address, email address, phone number, customer account name, registration number, account balance, and account statements. Necoco Ltd is authorized to process corporate documentation, statements, accounts, personal information of the officers and other information of the corporate customer. We may use the mentioned information for communication, customer support, validation, authorization and security purposes. The registration procedure and/or the acceptance of the services serve as a legal basis for Necoco Ltd to process customer personal information.
2.4. Necoco Ltd is authorized to request and process registered customers’ and its legal person’s customers’ officers’ identification documents’ data. Such documentation may include passport, social security number, personal identification, utility bills, and statements and will be used for security, verification, authorization or legal purposes. This information may also be used to protect customers from any form of fraudulent activity on services made available to customer by Necoco Ltd or to regain access to their customer account if the account has been violated or hacked.
2.5. To provide better quality services, for security, marketing and statistics purposes Necoco Ltd may collect, store and process usage information such as location, cookies, behavior statistics, web traffic data, IP addresses, errors information, actions logs, etc.
2.6. Necoco Ltd may collect, store and process data related to customers transaction activity such as transaction identifiers, payment methods, recipient’s and remitter’s personal information, currency and volumes, and other. The registration procedure and/or the acceptance of the service serve as a legal basis for Necoco Ltd to process such information. We use this information for security purposes and as a basis for resolution of potential disputes.
2.7. Necoco Ltd is authorized to collect, store and process information related to cryptocurrency transactions, blockchain operations, transaction identifiers, deposit addresses, bitcoin amount, timestamps, etc. from customers’ wallets. The registration procedure and/or the acceptance of the service serve as a legal basis for Necoco Ltd to process such information. We use this information for security purposes, provision of customer service, records or/end potential disputes resolution.
2.8. Necoco Ltd is authorized to collect, store and process all the communication data that has happened via and/or in relation to services made available to customers by Necoco Ltd: customer messages, chats, attachments, etc. Such information may include personal data, pictures, files, IP addresses, names, addresses, video files, personal identification documents, etc. The registration procedure and/or the acceptance of the service serve as a legal basis for Necoco Ltd to process such information. We use this information for security purposes, provision of customer service, records or/end potential disputes resolution.
2.9. Necoco Ltd is authorized to collect, store and process the information we get from customers for notification purposes or subscriptions (registration) to services made available by Necoco Ltd. Necoco Ltd is authorized to collect and retain customers’ personal information in order to make the services available to customers and assist with customers’ inquiries. The registration procedure and/or the acceptance of the service serves as a legal basis for Necoco Ltd to process such information.
2.10. Necoco Ltd is authorized to analyze the information mentioned in the above chapters obtained directly from our registered customers and/or from external resources and/or our service providers or affiliates. We analyze this data for security purposes (for both Necoco Ltd and our customers). In the event we detect signs of fraud, illegal activity, account misuse or breach of applicable legislation, this may lead to the suspension or termination of a customers’ registration and/or account related to services that were made available to the customer by Necoco Ltd.
2.11. Necoco Ltd is authorized to use all the above-mentioned data for legal procedures, potential legal proceedings, claims, court hearings or if otherwise required to do so by law or any Governmental or law enforcement agency to protect Necoco Ltd rights, our services providers’ rights, Necoco Ltd registered customers’ rights or third-parties’ rights.
2.12. Necoco Ltd is authorized to process Necoco Ltd customers’ personal data for purposes other than stipulated in this chapter, in case Necoco Ltd is bound by any legal obligation to protect the Necoco Ltd, Necoco Ltd customers or other third-party legal rights.
3.1. All the personal information that the Necoco Ltd customer has made publicly accessible (chat, forum, customer profile, etc.) is considered public and controlled by the customer. Publicly accessible information loses privacy privileges and may cause undesired spam or other issues.
3.2. Publicly accessible information may be used and/or shared by others out of your control. Please make sure you are aware of what information you make public and take full responsibility for any consequences related to such actions.
4. Personal Information Handling
4.1. This chapter describes the terms for the handling and disposal of personal information.
4.2. Personal information that comes into the possession of Necoco Ltd is stored and processed according to the terms stipulated in this Policy and the time required to perform the appropriate Necoco Ltd functionality and services.
4.3. Necoco Ltd customers may request to completely remove their details and personal data from the Necoco Ltd system at any time. Requests must be sent to Necoco Ltd in writing.
4.4. Personal information handling terms:
Personal information may remain in the Necoco Ltd system logs or logs of external processors for a short period of time after the Necoco Ltd customer registration has been deleted.
All the transaction history and the of the customer must be kept for fourteen days after the Necoco Ltd customer registration has been deleted from the Necoco Ltd system.
All the communications made on the Necoco Ltd services are kept for five years after deleting the Necoco Ltd customer registration.
Necoco Ltd customer registration data and the transaction information are stored for five years after deleting the Necoco Ltd customer registration.
Cryptocurrency transactions data is stored in the Necoco Ltd system for five years after deleting the Necoco Ltd customer registration. Blockchain transactions data will remain publicly available.
4.5. The time your personal information remains in the Necoco Ltd system may vary depending on the time Necoco Ltd needs to provide its services, meet any legal obligations, resolve disputes, provide customer support or other activities.
4.6. Should you request removal of your personal information from Necoco Ltd system, Necoco Ltd will inform all related service providers or third parties of this request as soon as practicably possible.
5. Necoco Ltd Registered Customer Rights
5.1. This chapter specifies all the main Necoco Ltd customer rights for protection of personal information. Please be aware, that your rights for protection of personal information are also governed by the applicable GDPR legislation.
5.2. You have the right to request your personal consent to process your personal data.
5.3. You are eligible to request that your personal information be corrected and completed in case it is incorrect or incomplete.
5.4. You may request your personal information be removed from the Necoco Ltd system. See previous chapter for more information on information handling policy terms.
5.5. You may refuse to have your personal information processed. Nevertheless, taking this into account, Necoco Ltd may proceed with processing your personal information if there are any legitimate grounds for that action.
5.6. You may request that Necoco Ltd provide your personal data to yourself or a third party, unless it violates the rights of other private individuals or entities.
5.7. You may file an official claim in the event that Necoco Ltd violates personal data protection legislation.
5.8. You have the right to withdraw your consent to allow Necoco Ltd to process your personal information. The processing of your personal information prior to such a withdrawal is considered within the legal rights of Necoco Ltd as stated in this Policy.
5.9. Necoco Ltd may request that a customer provide certain additional personal identification documents if it is required to verify a customer or Necoco Ltd has any other legal ground or obligation to make such request.
5.10. Contact the Necoco Ltd customer support for issues related to the protection of your personal information.
6. Necoco’s Websites – Cookie Policy
This chapter describes the cookies policy, the reason for Necoco Ltd to store and use cookies and the means for a customer to refuse cookies.
6.1. Necoco Ltd uses cookies for the management of the authorization process and general administration purposes.
6.2. In order for Necoco Ltd to provide a better customer experience, we offer to store some of the personal information that a customer may enter in various registration forms, in the form of cookies.
6.3. Necoco Ltd may use cookies to track visitors of any Necoco Ltd websites arriving from other outside Websites or Necoco Ltd affiliate sites.
6.4. Necoco Ltd may use cookies required by Google Analytics or other resources that analyze and process Website performance data.
6.5. You can manage cookies by adjusting your Web browser configurations. Nevertheless, Necoco Ltd recommends to enable cookies on the Necoco Ltd Website to ensure the service functions properly.
7.1. Necoco’s websites may contain links to other sites. Please be aware that Necoco Ltd is not responsible for the privacy practices of such other sites.
8.1. Necoco Ltd reserves the right to update or modify Necoco Ltd Privacy and Data Protection Policy at any time, and therefore, you should check this Privacy and Data Protection Policy periodically when visiting this website. If Necoco Ltd make material changes to Necoco Ltd Privacy and Data Protection Policy that relates to how Necoco Ltd treat your personal information, we will notify you by email or place a notice on our website. Your continued use of our website, products or services indicates your acceptance of Necoco Ltd Privacy and Data Protection Policy.