Frequently Asked Question’s

You will only be able to make purchases with the card when there are sufficient funds on your prepaid card, and you will not be able to spend more than this amount.

The prepaid card works just like any other bank debit card. If you wish to buy a product or service, you can use the card in-person, over the Internet or telephone.

If you have questions related to your card email the customer services team on support@wireaccount.com

No, it’s not a credit card, and carries no credit limit. You cannot spend more money than is held on the card account.

You must notify us immediately by email:
support@wireaccount.com and provide us an updated proof of residency (recent utility bill or bank statement).

Yes. Fees are listed in the Fees and Limits section on the Wireacount website.

Using the Wireaccount Card is very simple. However, before you start you must do the following steps:

1. Sign the signature strip on the reverse of the card
2. Activate the Wireaccount Card – login to https://my.wireaccount.com
3. Go to My Account > Change Card Status
4. Choose the Card ID which is linked with your card (Can be seen in Accounts Summary tab)
5. Current Status > Issued, select New Status > Open (Active) and press Submit
6. Memorise your PIN code

Yes, you can change your PIN number through any ATM.

To retrieve your PIN via Interactive Voice Response (IVR)

• +44 203 327 1991
• +44 203 468 4112
• +44 207 183 2248

If your Wireaccount Card has been lost or stolen or you believe its security has been compromised, you must inform the customer services team immediately on +44 (0)20 3633 1863. For more details please refer to the initial letter sent to you enclosed with your card.

It normally takes 6 working days but can take up to 12 workings days depending on when it was requested.

As with all credit and debit cards, every precaution needs to be taken to keep the Wireaccount Card safe and your PIN secure. Please refer to the cardholder terms and conditions. A prepaid card aims to reduce the need to carry or hold large amounts of cash.

If you have a query about the Wireaccount Card itself, or you have an unknown transaction on Wireaccount Card account, or a transaction has been declined but you still have funds on personal account, please call the customer service team on +44 (0)20 3633 1863.

No, it`s not a credit card and carries no credit limit. You cannot spend more money than is held on the personal account.

If you have questions related to your Wireaccount Card, contact the customer services team at support@wireaccount.com

If you wish to cancel your Wireaccount Card or no longer wish to use it, contact Wireaccount Limited via email: support@wireaccount.com

In this case, your purchase will be declined, and you must wait until Wireaccount Card has sufficient funds.

Yes, you can withdraw cash using any ATM.

There is only 2 reasons why your account can be delete. Either due to Inactivity or by client request.